Shipping and Delivery Policy

Introduction

The management of saudiavtech.com is committed to providing its customers with the best online shopping experience, including ensuring the timely shipping and delivery of products with the highest levels of quality and reliability. This policy outlines all details related to shipping and delivery processes, including timelines, fees, responsibilities, and procedures.
Completing a purchase through the website constitutes your implied acceptance of all the terms outlined in this policy.

Scope of the Policy

This policy covers all orders processed and shipped through the website within the Kingdom of Saudi Arabia and internationally (if international shipping is available).
Shipping procedures may vary depending on the customer’s geographical location, the type of product, or the shipping company used.

Approved Shipping Companies

• The website collaborates with reliable and well-known shipping companies to ensure safe and fast delivery of orders.
• The website reserves the right to change or update the list of approved shipping companies as necessary.
• Once an order is shipped, the customer is provided with a tracking number to monitor the shipment’s status via the shipping company’s website.

Estimated Delivery Time

Within Saudi Arabia:

  • Delivery to major cities (Riyadh, Jeddah, Dammam…): 2 to 5 business days.
  • Delivery to other cities and villages: 3 to 7 business days.

International Shipping (if available):

Note: These timeframes do not include official holidays or weekends, and may be affected by circumstances beyond our control such as weather conditions or government restrictions.

Shipping Fees

  • Shipping fees are calculated automatically at checkout based on product weight, size, and customer location.
  • The website may offer special promotions or free shipping for orders exceeding a certain value.
  • Shipping fees do not include any taxes or customs duties on international orders, which are the sole responsibility of the customer.

Order Tracking

  • Once the order is shipped, the customer receives an email or SMS with the tracking number.
  • Customers can track their shipment status at any time through the shipping company’s website.
  • If no tracking number is received, customers may contact customer service via email: [email protected].

Delivery Conditions


• Customers must provide a correct and complete address with accurate details (such as street name, building number, and phone number).
• If delivery fails due to incorrect or incomplete information, the customer bears any additional shipping costs.
• Customers must ensure their presence or that of an authorized recipient at the specified delivery address.
• If the shipping company fails to deliver after two attempts, the order may be canceled and returned, with shipping fees charged to the customer.

Product Safety Upon Delivery

  • Products are securely packaged to ensure they arrive in good condition.
  • Customers must inspect the product upon delivery to ensure it is free of visible damage.
  • In case of damage or shortage, customers must contact us within 24 hours of receiving the shipment and provide photos documenting the issue.

Possible Delays

Shipping and delivery may be delayed due to circumstances beyond our control, such as:

  • Severe weather conditions.
  • Public holidays or official vacations.
  • Customs or security restrictions.
  • High order volumes during sales and promotional seasons.
  • In such cases, we strive to notify the customer of the delay and provide continuous updates on the order status.

International Delivery (if applicable)

  • International orders are shipped through approved shipping companies.
  • Customers are responsible for all customs duties, local taxes, and additional fees imposed by the receiving country’s authorities.
  • International shipping times vary depending on the destination and may take longer in certain cases.

Order Cancellation After Shipping

  • If a customer wishes to cancel an order after it has been shipped, cancellation is not possible.
  • Customers may follow the return and refund procedures outlined in the website’s return and refund policy after receiving the product.

Responsibilities

Website’s Responsibility: To ship orders on time and hand them over to the approved shipping company.Shipping Company’s Responsibility: To deliver the order to the customer at the specified address.
Customer’s Responsibility: To provide an accurate and complete address and ensure timely receipt of the order.

Contact and Inquiries

If you have any questions or issues regarding shipping and delivery, you may contact us at:

[email protected]
Our customer service team will assist you as soon as possible.

Governing Law and Jurisdiction

The shipping and delivery policy is governed by the laws of the Kingdom of Saudi Arabia. In case of any dispute, the Saudi courts shall have exclusive jurisdiction to resolve it.

Updates to the Shipping and Delivery Policy

The website management reserves the right to amend or update this policy at any time without prior notice. Any changes will be posted on this page, and your continued use of the website’s services after updates constitutes your implied acceptance of the revised policy.