Link conversations to results

Integrated telephony solutions with customer relationship management (CRM) systems

Give your sales and support teams double the power by integrating your telephony systems directly with your CRM tools. You have. Thanks to this integration, teams can record calls, track customers, and automatically open their files when they call, increasing efficiency, reducing human errors, and increasing opportunities. Closing down

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Did you get calls lost in traffic?

Challenges of Untethered Customer Management Systems

Even the strongest sales teams can suffer from poor coordination and speed if phone calls are disconnected from CRM systems .

Here are the most prominent challenges we solve :

Miscellaneous data

Disconnecting from CRM results in the loss of important customer information and complicates follow-up processes .

Delay in responses

Not knowing the caller's identity or history leads to a slow and unpersonalized experience .

Poor call recording

The difficulty of manually archiving calls affects the accuracy of data and the quality of reports.

Lost sales opportunities

Not receiving notifications of pending tasks or calls results in missing important opportunities .

tedious manual operation

Having to manually enter call details is time consuming and increases errors .

Poor performance analytics

Without integration, it is difficult for management to accurately measure sales or support performance. .

How do we connect communications to data?

Business phone integration with CRM systems

In "Saudi AV Tech"We offer a technical solution that integrates business telephone systems. (IP PBX or VoIP) Directly with systems CRM like Salesforce, Zoho, HubSpot and others, enabling smart and smooth data flow during calls. .

By connecting via APIs Or integration platforms, caller data is displayed at the moment of calling, calls are recorded in the card customer , and automatically update records. This integration ensures improved Customer experience, accelerating sales processes, and improving the efficiency of sales representatives and customer service .

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Features that enhance productivity

Advanced capabilities to connect to your CRM system

Benefit from a fully integrated communication experience within your CRM, giving your team speed, a comprehensive view of the customer, and a more effective experience in every interaction. .


1.

Automatic linking of calls and customer records for easy follow-up and analysis .

2.

Instant notifications

Live alerts on the CRM screen when any call starts or ends .

3.

Custom reports

Advanced analytics on call performance associated with each customer or marketing campaign .

4.

Seamless call forwarding

Transfer calls between colleagues without losing recorded customer data or details .

Ready to deliver in every work environment


Seamless integration with the systems you rely on daily

Whether you use CRM systems Advanced or different communication tools, our communication solution easily integrates with your existing digital environment, allowing you to keep your business running smoothly without technical complexities. .

Compatible systems include:

  • CRM systems such as: Zoho – Salesforce – HubSpot
  • Collaboration platforms: Microsoft Teams – Outlook – Google Meet – Zoom
  • Attendance and departure systems
  • Internal Networks and VoIP Gateways
  • User management systems: Active Directory – Azure AD
Ready to boost your sales team performance?

Let us help you integrate smart communication with your CRM.

Whether you use Zoho , Salesforce , or any CRM system Finally, we offer you an integrated experience that improves response, follow-up, and conversion of potential customers. .