Exceptional customer experience starts with smart technical infrastructure.

Customer support solutions that enhance user experience and boost customer loyalty.

In a competitive world that depends on speed of response and customer satisfaction, we at Saudi offer you AV Tech provides integrated customer support solutions that combine intelligent communication systems and integration with CRM platforms , ensuring continuity of service, performance analysis, and effective interaction at every touchpoint with your customers .

 

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A smart and comprehensive solution for all touchpoints

Common issues facing customer support teams that affect user experience

Sales teams face increasing pressure to achieve targets in a competitive environment and high customer expectations.

Here are the most prominent challenges we help you overcome :

slow response

Difficulty in dealing with customer inquiries immediately due to the lack of integrated smart systems .

Multichannel without integration

Communications are scattered between phone, mail, and chat without unification or a central registry .

Difficulty tracking performance

Lack of immediate reports to measure the quality of response and team effectiveness .

Lack of support outside of business hours

Loss of customer service opportunities during critical times or holidays .

Poor integration with CRM systems

The support team is unable to immediately access customer information from the administrative system .

Lack of intelligent analytics

Lack of analytical mechanisms to understand the causes, frequency, and trends of complaints

A smart and comprehensive solution for all touchpoints

How we integrate devices and services to build an integrated customer support experience.

At Saudi AV Tech, we integrate Unified Communications ( UC) solutions with Customer Relationship Management ( CRM) systems. Email and instant chat, to provide an integrated support experience across all channels. .

We rely on IP Phones Advanced, automated response system IVR , interactive dashboards to track every support ticket from start to close .

We also offer full integration with Microsoft Teams , Zoho , and HubSpot , with support for call recording, real-time performance metrics, and tracking of the status of each request via a central dashboard .

This integration of devices and services allows the support team to work efficiently from anywhere, providing customers with a smoother and more professional experience.

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What will you get from customer support solutions?

A comprehensive support experience for your customers... and greater efficiency for your team.

Customer Support Solutions from Saudi AV Tech Allows your team to handle inquiries efficiently and quickly across multiple channels, with comprehensive visibility into every conversation and support ticket. .

The integrated systems we provide ensure a seamless and reliable experience, supported by advanced technologies such as automated response, integration with systems CRM , real-time performance tracking .


1.

Smart Auto Reply

Multi- layered IVR system to accurately route calls and reduce waiting time .


2.

Direct CRM integration

Instant integration with systems like Zoho and HubSpot to view customer data at the moment of contact .

3.

Real-time performance panels

Track tickets, response time , and customer satisfaction from one central dashboard .

4.

Multi-channel support

Manage phone calls , chat , and email in one integrated platform .

Ready to integrate easily into your technical environment

One system that integrates with all your operational tools

Saudi AV Tech 's customer support solutions are designed to work seamlessly with your existing technical infrastructure .

Whether you use CRM systems , collaboration tools, or internal network systems, our platform ensures quick and efficient integration without the need for radical modifications or complex setups .

All of this allows you to launch the solution in record time and benefit from its capabilities immediately .

  • Customer Relationship Management (CRM) systems such as: Zoho, HubSpot, Salesforce
  • Office collaboration platforms: Microsoft Teams, Outlook
  • Video conferencing software: Zoom, Google Meet
  • Network infrastructure: internal networks, VoIP gateways
  • Attendance and departure systems: to link employee information with interaction data
  • Digital identity systems: Active Directory and Azure AD to provide secure and centralized access

Don't put off improving your customer experience.

Invest in integrated customer support solutions from Saudi AV Tech Embark on a new journey of efficiency, engagement, and satisfaction. Our team is ready to provide technical advice tailored to your situation. .