Introduction

At saudiavtech.com, customer satisfaction is our top priority. We are committed to providing high-quality products and services that meet our customers’ needs and expectations. However, we understand that certain circumstances may require returning a product or requesting a refund. This Return and Refund Policy has been established to safeguard customer rights and to clearly outline the procedures in a fair and transparent manner.
By using our services or making a purchase, you fully agree to the Return and Refund Policy outlined below.

Scope of the Policy

This policy applies to all products and services purchased through the website, whether digital, technological, subscription-based, or other services provided.
However, certain products or services may be subject to special conditions, which will be clarified at the time of purchase.

Return Conditions

Return Period Validity:

  • Customers may request a return within 14 days of receiving the product.
  • After this period, return requests will only be accepted if the product is defective or does not match the stated specifications.

Product Condition upon Return:

  • The product must be unused, undamaged, and in its original condition.
  • It must be returned in its original packaging with all accessories, manuals, and invoices.
  • If the product shows damage or signs of use, the website reserves the right to reject the return request.

Non-Returnable Products:

  • Digital products (such as licensed software or electronic files) once downloaded or activated.
  • Subscriptions and digital services that have been used.
  • Customized products (e.g., special designs or tailored technical solutions).

Return Procedure

  • Customers must contact customer service via email: info@saudiavtech.com or through the website’s contact form.
  • Customers must provide order details, invoice number, and reasons for the return request.
  • After reviewing the request, the website management will provide return instructions.
  • Customers bear the cost of return shipping unless the product is defective or incorrect.

Refund Conditions

Refund Eligibility:

  • Refund requests are only accepted after the returned product has been received and inspected to ensure compliance with the return conditions.
  • If approved, the paid amount will be refunded to the customer using the same payment method.

Refund Period:

  • Refund processing usually takes 7 to 14 business days from the date of approval.
  • Timeframes may vary depending on the bank or electronic payment provider.

Partial Refunds:

  • If a product has been partially used or shows minor damage, the website reserves the right to deduct a certain percentage from the refunded amount.
  • Shipping costs paid at the time of purchase are non-refundable unless the product is defective.

Order Cancellation Before Shipping

  • Customers may cancel an order within 24 hours of purchase unless the product has already been shipped.
  • If the order has been shipped, the regular return policy applies.

Responsibilities

Customer Responsibilities:

  • Reviewing product specifications before purchase.
  • Maintaining the product in good condition until it is returned.
  • Covering return shipping costs (except for defective products).

Website Responsibilities:

  • Ensuring products match the stated specifications.
  • Processing return and refund requests promptly and transparently.
  • Safeguarding customer rights in accordance with this policy.

Exceptions

Return and refund requests cannot be accepted in the following cases:
• Discounted or sale items (unless defective).
• Orders without proof of purchase.
• Products fully consumed or unsuitable for resale.

Handling Defective Products

If a customer receives a defective or misdescribed product, they must report it within 48 hours of receipt.

  • The website will cover all costs of return, replacement, or refund in such cases.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Product Replacement

• Customers may request to replace a product with another, if available in stock.
• The same return conditions apply to replacement requests.

Transparency and Fairness

The website management strives to handle all return and refund requests with the highest levels of transparency and fairness, ensuring customer interests are respected and rights protected in accordance with the laws of the Kingdom of Saudi Arabia.

Governing Law and Jurisdiction

This policy is governed by the laws of the Kingdom of Saudi Arabia. In the event of any dispute related to returns or refunds, the competent courts in Saudi Arabia shall have exclusive jurisdiction.

Policy Updates

The website management reserves the right to amend or update this policy at any time. Any changes will be published on this page, and your continued use of the website’s services after updates constitutes your implied acceptance of the revised policy.

Contact Us

If you have any inquiries regarding the Return and Refund Policy, please contact us via:
📧 iinfo@saudiavtech.com
📞 +966 58 177 6163