1,350+ Reviews

1,350+ Reviews

Unified Call Center

Smart communication... instant performance... no disruptions

Transform your customer experience with an integrated call center system that combines intelligent call routing, automation, and real-time monitoring of team performance. Whether you're working from the office or remotely, we provide an infrastructure that ensures continuous communication and analyzes every interaction in real time to improve performance and make faster decisions.

We solve these challenges for you

  • Losing customer calls due to congestion or poor distribution.
  • Inability to track customer service representatives' performance in real-time.
  • Lack of actual reports and analysis to make accurate operational decisions
  • Relying on traditional systems that are not compatible with hybrid or remote work.

We are authorized dealers for the world's most powerful brands, providing reliable technology with superior performance, official warranty, and direct support from the manufacturer.

immediate response

Intelligent call routing and reduced waiting time to improve customer communication efficiency immediately.

Live performance analytics

Monitor your team's performance in real-time with accurate reports and easy-to-use interactive interfaces.

Intelligent automation

Reduce repetitive manual tasks through automated response systems and integration with CRM and accounting systems.

Multi-channel communication

Unified communication with your customers via phone, email, chat, and social media platforms.

Cost savings of up to 50%

Monthly subscriptions for each employee, international calling costs, device licenses… all of these factors weigh heavily on your budget.

We offer you a flat annual cost plan with no user fees, free local calls, and full mobile usage – reducing your expenses without compromising performance.

No monthly fees

You do not pay any monthly license fees for each user on the system.

Free domestic calls

Call for free between employees and branches without any communication costs.

Goodbye mobile chips

Ditch the SIM card and rely on online calling.

Freedom to choose the provider

Choose the most suitable and affordable Internet or VoIP service provider according to your company's needs.

Seamless integration with administrative systems

Switching between multiple platforms during a call consumes employee time and diminishes the experience. We solve this problem through instant, ready-to-use integration with CRM, billing, and cloud solutions, allowing your team to view customer data and execute transactions without leaving the call center screen.

1.

View caller details

The customer profile is automatically displayed when the call is received to save time.

2.

Smart CRM integration

Integrates seamlessly with Zoho, Salesforce, HubSpot, and Microsoft 365.

3.

Direct billing during the call

Perform in-call billing without extra steps.

4.

Unified customer record

Collect all customer interactions from all channels in one place.

Comprehensive communication across all channels

With the diversity of communication channels and rising customer expectations, navigating between different platforms has become a burden for support and sales teams. We solve this problem with a unified technology that connects calls, chat, WhatsApp, email, and SMS into one integrated system. Whatever channel your customer uses, your team is ready to respond from one place—quickly, accurately, and professionally.

  • Respond to all messages from one platform.
  • Instant integration with Facebook, WhatsApp, and Live Chat.
  • Instant notifications for every new customer interaction.
  • Full archiving of all conversations and calls.
  • Easily forward messages to team members or relevant departments.


Unlimited transfers at no additional cost

Say goodbye to traditional user restrictions! The call center system allows you to create an unlimited number of internal transfers and link all branches to a single transfer number, with flexible control over permissions—at no additional fees.

Smart performance management and reporting

Poor real-time monitoring and a lack of accurate data lead to haphazard decisions and a decline in service quality. We give you complete control over your team's performance through a real-time reporting system, customizable dashboards, and KPIs tailored specifically to your operational environment.

  • Detailed reports of calls, tickets, and chats.
  • Multiple scenarios and recommendations for informed decision making.
  • Comparison between employees and peak times.
  • Automatic alerts when service quality decreases.
  • Export and analyze data with ease.
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Frequently Asked Questions

Why should you choose Saudi Avi Tech?

Saudi Avi Tech provides innovative call center solutions that combine automation, outstanding performance, and comprehensive coverage to meet the needs of all customers.

Can the call center be used remotely?

Yes, with a remote call center, team members can work from anywhere using internet technologies, providing flexibility in work.

Can you track the performance of your call center team?

Yes, call center systems allow you to track team performance through live, detailed reports that help improve performance and guide the team effectively.

How does a call center help improve customer service?

The call center helps provide fast and efficient service through intelligent call routing, reducing waiting time, and automating repetitive tasks.

How long does it take to activate the service?

Activation usually takes place within 2-5 business days after signing the contract and completing the data.

Is the system secure to protect customer data?

The system is equipped with encryption and secure storage technologies with international protection certificates (ISO 27001).

Does the service support auto-response and chat?

Yes, you can enable IVR, live chat, voicemail, and connect to Facebook and WhatsApp.

Don't miss the opportunity

Are you looking for a smart call center system that saves you money and increases productivity?

Book your free consultation now with our expert team and discover how our solutions can improve your customer experience and reduce costs by up to 50%.
Just leave your details and we will contact you immediately.