Scheduled preventive maintenance
We conduct periodic visits to inspect systems and devices and ensure their operational efficiency before any malfunction occurs, to reduce future costs.
Stability starts here
Are you experiencing frequent outages, delayed response times, or unclear service standards?
Saudi AV Tech's Service Level Agreements (SLAs) and maintenance put an end to the chaos and give you complete clarity of expectations, speed of response, and guaranteed efficient business continuity.
Through our thoughtful contracts, we guarantee you unsurprising technical performance, with ongoing support tailored to your business and actual operating hours.
These challenges are addressed for you.
1,350+ Reviews
1,350+ Reviews
We are authorized dealers for the world's most powerful brands, providing you with reliable, direct maintenance without a middleman – using original spare parts and factory-approved support plans.
Quick response
Maintenance teams are ready in the field to ensure rapid intervention and the least possible downtime.
Proactive maintenance
Planned periodic visits to detect faults before they occur and reduce unplanned downtime.
Certified technical support
Manufacturer-certified engineers ensure accurate diagnosis and effective solutions.
Flexible contracts
Various maintenance packages designed according to your company's technical needs and available budget.
Immediate response to emergencies
In the event of a sudden failure, we provide rapid support through trained field teams, to ensure uninterrupted business continuity.
Direct emergency contact
Instant availability for reporting bugs through urgent support channels.
Flexible, fast response
Field teams are ready to intervene during and outside working hours.
Customer Service Priority
SLA customers receive priority on all support requests.
Comprehensive coverage for all devices
We guarantee complete maintenance for all types of supplied devices through a specialized team, without the need to search for multiple providers.
Electronic portal for fault management
We offer you an integrated online portal for logging faults, tracking maintenance in real-time, receiving instant notifications, and reviewing performance through accurate monthly reports, all through a dedicated control panel for each customer.
Flexible contract packages to suit your needs
Choose from a range of technical support and maintenance packages designed to suit your business size and operational needs.
Frequently Asked Questions
What is a Service Level Agreement (SLA)?
It is a formal agreement that guarantees a certain level of service and technical support, including response times, business hours, and processing priorities.
What is the difference between regular maintenance and emergency support?
Routine maintenance is performed on a regular schedule to improve performance and prevent breakdowns, while emergency support is for immediate intervention when a critical problem occurs.
Do the agreements cover all types of devices?
Yes, agreements can be customized to include interactive displays, audio systems, infrastructure, and more, depending on the client's needs.
How can I track the status of a fault?
We provide you with a dedicated online portal through which you can register reports, track their status, and view performance reports.
Are there flexible plans to fit the size of my organization?
Yes, we offer multiple plans to suit small, medium, and large businesses, with the ability to customize services according to needs.
Don't miss the opportunity
Keep your business running smoothly
Book your free consultation now to get the perfect maintenance plan that protects your devices and minimizes breakdowns. Just leave your details and we'll contact you immediately.
